Privacy Policy

Our Commitment to Your Privacy

At Matchedly, we believe privacy is a fundamental right. This Privacy Policy explains how we collect, use, protect, and share your information when you use our dating platform. We're committed to transparency and giving you control over your personal data.

By using Matchedly, you agree to the collection and use of information in accordance with this policy. If you have any questions, please contact us at privacy@matchedly.com.

Information We Collect

Information You Provide

• Profile information (name, age, photos, bio, interests, preferences)
• Account credentials (email, phone number, password)
• Communication data (messages, conversations, feedback)
• Survey responses and personality assessments
• Payment information (processed securely by third-party providers)
• Support communications and feedback

Information We Collect Automatically

• Device information (device type, operating system, unique identifiers)
• Usage data (app interactions, features used, time spent)
• Location data (with your permission, for matching purposes)
• Log data (IP address, browser type, access times)
• Cookies and similar tracking technologies

Information from Third Parties

• Social media profile information (when you connect accounts)
• Identity verification data from trusted verification services
• Analytics and advertising partners (aggregated, non-personal data)

How We Use Your Information

Core Matching Services

• Create and display your profile to potential matches
• Analyze compatibility using our AI algorithms
• Suggest matches based on personality, interests, and preferences
• Facilitate communication between matched users
• Improve matching accuracy through machine learning

Safety and Security

• Verify user identities and prevent fake profiles
• Monitor for inappropriate behavior and safety violations
• Investigate reports and enforce community guidelines
• Protect against fraud, spam, and abuse
• Maintain platform security and integrity

Service Improvement

• Analyze usage patterns to improve features
• Conduct research on relationship compatibility
• Develop new matching algorithms and technologies
• Provide customer support and respond to inquiries
• Send important service updates and notifications

How We Share Your Information

When We May Share Information

• With Other Users: Profile information visible to potential matches
• Service Providers: Trusted partners who help operate our platform
• Legal Requirements: When required by law or to protect safety
• Business Transfers: In case of merger, acquisition, or sale
• With Your Consent: Any other sharing you explicitly approve

Third-Party Services

We work with trusted third-party services to provide our platform:

• Cloud hosting and data storage providers
• Payment processing services
• Identity verification services
• Analytics and performance monitoring
• Customer support tools

Your Privacy Rights and Controls

Access and Control

• View and edit your profile information anytime
• Control who can see your profile and photos
• Manage notification preferences
• Block or report other users
• Pause or delete your account

Data Rights (GDPR/CCPA)

• Access: Request a copy of your personal data
• Correction: Update inaccurate or incomplete information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a portable format
• Objection: Object to certain processing activities
• Restriction: Request limitation of data processing

To exercise these rights, contact us at privacy@matchedly.com or use the controls in your account settings.

Data Security and Retention

Security Measures

• End-to-end encryption for sensitive communications
• Secure data centers with physical and digital protections
• Regular security audits and penetration testing
• Employee training on data protection practices
• Multi-factor authentication and access controls

Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations:

• Active accounts: Data retained while account is active
• Deleted accounts: Most data deleted within 30 days
• Legal compliance: Some data retained as required by law
• Safety records: Violation reports kept for safety purposes

International Data Transfers

Matchedly operates globally, and your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

• Standard Contractual Clauses for EU data transfers
• Adequacy decisions where applicable
• Binding Corporate Rules for internal transfers
• User consent for specific transfers when required

Children's Privacy

Matchedly is intended for users 18 years and older. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a prominent notice in the app
• Requiring acknowledgment for significant changes

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: