Frequently Asked Questions

Find answers to the questions we hear most often from our community.

How does Matchedly's AI matching work?

Our AI analyzes your personality traits, communication style, interests, and values to find compatible matches. Unlike swiping apps, we focus on deep compatibility factors that predict long-term relationship success, including conversation chemistry and emotional compatibility.

Is Matchedly safe to use?

Yes, safety is our top priority. We use AI-powered protection, human verification for all profiles, and have a zero-tolerance policy for harassment. We also follow up after first dates to ensure you felt safe and respected.

How many matches will I get?

Quality over quantity is our philosophy. You'll typically receive 3-7 highly compatible matches per week, each carefully selected based on deep compatibility analysis rather than superficial attraction.

Can I change my preferences?

Absolutely! You can update your preferences, location, and matching criteria anytime in your settings. Our AI learns from your interactions and continuously improves your matches.

What makes Matchedly different from other dating apps?

We combine AI technology with human relationship expertise to create meaningful matches. Instead of endless swiping, we analyze personality, conversation style, and values to find people you'll genuinely connect with.

How do I report inappropriate behavior?

You can report any user at any time through their profile or by contacting our safety team. Reports are anonymous and we respond within minutes. We take all reports seriously and investigate thoroughly.

Can I pause my account?

Yes, you can pause your account anytime in settings. This will hide your profile from potential matches while preserving your existing conversations and match history.

How does billing work?

We offer flexible subscription plans with transparent pricing. You can manage your subscription, update payment methods, or cancel anytime through your account settings.